The 12 Commitments

The Crash Champions 12 Commitments set our team apart by creating a bond between our team and those we serve, one that is inspired by a fierce commitment to a job well done. We believe the difference we can create with a quality collision repair experience is anchored in earning your trust.

Our team will do everything in our power to earn and keep that trust by living out these 12 Commitments from drop-off to delivery, and beyond. 

1. People first. Always.
   At the core of who we are, we believe in putting people first, always. We empathize and know we are serving customers during a stressful event. That’s why we never forget there’s a neighbor, a friend, and a family behind every repair.
    
2. Trusted collision repair. It’s who we are. It’s what we do.
   We are car people who obsess about the quality of our work. Reliable, safe repairs you can trust are our number one priority. We put everything we have into making the process simple and seamless so we can get you back on the road – safely.
    
3. Transparency from drop off to delivery.
   By handing us your keys, you’re trusting our team to get you safely back on the road. That’s why we are upfront about every aspect of the repair process. From billing, to the repair status, to when your vehicle is delivered, we are open and honest every step of the way. 
    
4. Excellence is a team effort.
   Everything we do is a team effort to get you back on the road safely. Every link in the process is important. Without the right team, we couldn’t do what we do. 
    
5. Champions aren’t born, they’re built.
   We build leaders from within. Our experienced team knows what it takes to get repairs done right, and what it means to earn your trust. That’s precisely why we invest in the very best people, processes, training, and equipment for our team.
    
6. Your trust is never taken lightly.
   You have handed us your keys, and we don’t take that responsibility lightly. Your trust is why we hold ourselves to the highest standards and why we will do everything in our power to deliver a seamless experience.
    
7. Consistent and simple.
   We take the inconvenience out of vehicle repairs and make it as easy as possible for you. Our team is trained to streamline the process, work directly with your insurance provider, and create a stress-free repair experience.
    
8. Our promise is backed by a lifetime guarantee.
   Champions don’t just make promises, they keep them. That’s why we stand behind every repair at every location for as long as you own your vehicle.
    
9. We treat you like members of our team.
   Our goal is to turn a stressful event into an unexpectedly personal experience. No one cares for you and your vehicle more than we do.
    
10. Our commitment never breaks.
    We are committed to providing you with the highest level of certified collision repair service. Sometimes, that calls for heroic efforts and we are up for the challenge.
     
11. We’re always moving forward.
    We’re not content to stick with the status quo. We’re always thinking about the next big way we can improve our team and deliver an even better experience for our customers.
     
12. Champions answer the call.
    We make sure you’re informed every step of the way, because our team has your back. You can count on us to provide expert guidance on your repair, personalized updates, and communicate with your insurance carrier. That’s what Champions do.