An innovative, experienced, and creative executive leader, Rachel Hutfless serves as Crash Champions’ Chief Client Officer (CCO). In the role, she oversees a team that secures and fosters strategic stakeholder partnerships, while also leading the organization’s call center operations and central review.
Since joining Crash Champions in 2020, Hutfless has played a key role in the organization’s transformative growth, which has seen the company expand by more than 500 locations in 35+ states, and close on the strategic acquisition of one of the nation’s largest operators.
Hutfless has nearly 15 years of experience in the collision repair industry, primarily in business development and marketing, account management, as well as securing and implementing strategic revenue-producing partnerships with several of the nation’s leading insurance carriers. As Chief Client Officer, Hutfless and her team also serve as a critical liaison that ensures a best-in-class experience and customer-centric culture.
Prior to joining Crash Champions in 2020, Hutfless held the role of Associate Vice President of National Accounts at a major national collision repair provider.
Throughout her career, she has developed a reputation for driving value, promoting brand awareness, and developing teams that achieve results while fostering key B2B relationships. Hutfless holds a Master of Science in Industrial and Organizational Psychology from Grand Canyon University, and a Bachelor of Science in Psychology from Arizona State University.
