Ryan Downs is an innovative and creative executive leader that serves as Chief Strategy Officer at Crash Champions. An industry veteran, Downs leads the organization’s strategic operations with a vision to position the organization as an industry leader for customers, business partners and team members. He joined the Crash Champions team as CSO in 2022.
Downs has more than two decades of experience in the collision repair industry – primarily in management and senior leadership positions where he has been instrumental in the development of innovative processes and technology that has significantly improved overall operations.
Throughout his career, Downs has played a central role in the development of Crash Champions' best-in-class proprietary scheduling system. He has also spearheaded multiple enterprise-level implementations and integrations in organizational process and software deployment to streamline key business functions including CCC ONE, OPS parts, scheduling, front-of-shop operating model and one of the largest acquisitions in industry history.
Previously, Downs served as vice president of centralized operations at a national MSO. Throughout his career, Downs has also served in a variety of operations leadership roles including market vice president and director of operations. He is also a member of the CCC ONE Advisory Council.
He holds a B.S. from Arizona State University.
